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| Issue Date | Title | Contributor(s) |
|---|---|---|
| 2017 | Unit-8 Customer Loyalty | - |
| 2017 | Unit-9 Grievance and Complaint Management System | - |
| 2017 | Unit-3 Steps in Selling | - |
| 2017 | Unit-2 Customer Service Classification | - |
| 2017 | Unit-1 Introduction to Customer Service | - |
| 2017 | Unit-4 Retail Selling Skills | - |
| 2017 | Unit-11 Internal Marketing | - |
| 2017 | Unit-6 Service Quality | - |
| 2017 | Unit-5 Customer Expectations | - |
| 2017 | Unit-10 Service Recovery | - |
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